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01What you are buying
What you book on Romway is a trip or travel experience run by a partner company at a set time and place. No products are shipped, and no shipping or delivery fee is added to the booking price.
02E-ticket delivery
- Instantly confirmed trips: the ticket is issued as soon as payment succeeds.
- Trips that need the company's approval: the ticket is issued as soon as the company confirms, within the response time shown on the trip page.
- The ticket appears with a QR code in the Romway app under “My bookings”, and is emailed to you when the trip offers it.
- If the booking is not confirmed within the published time, the full amount is refunded.
03How the service is provided
- The service is provided on the trip date and time shown on the ticket.
- The traveller goes to the meeting point shown on the ticket with its map, or waits for the pick-up when the trip includes one.
- The partner company scans the QR code to check you in before the trip starts.
04Where we operate
The trips currently listed take place in the Arab Republic of Egypt; the city and meeting point are shown on each trip's page.
05If something goes wrong
If your ticket has not arrived or you have a problem on the trip date, contact us on +20 10 2000 7700 or support@romway.net. You can also message the partner company from the app.